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About us

Urban Pet Haus™ is a modern pet products company that is named for a lifestyle many of us seek to balance - our pet’s needs within our own environment.

Urban Pet Haus was conceived through the collaboration of an ethnographic researcher and a modern furniture designer. Why start with a complete line of pet furniture? There is an opportunity for the furniture industry to add pet furnishings. The concepts presented are for furniture makers, distributors, investors and pet lovers to imagine furniture designed for their companions that compliment a modern environment.

Partnering with bloggers that serve the modern pet community we hosted contests to solicit opinions on which designs we should manufacture first. In the process we learned how pet lovers interact with their furry companions and developed products using their feedback. We appreciate the opportunity to serve our companion pets and others while doing what we love – creating!

Customer Service  |  602-574-9616    

marty@urbanpethaus.com

We are teaming up with Elavon to make ordering SAFE and SECURE on our site. By using Elavon technology at Checkout, your order is secure. Simply add the products you want to purchase to your cart and create your account during the checkout process. While being tested your checkout will be processed though Amazon.com Thank you for your patience.

 Return policy

Please inspect your Urban Pet Haus items BEFORE letting your pets get at them. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 Days. Please note that used items are not returnable for sanitary reasons. If your waves are unused please return in the original shipping carton, as well as all additional internal packing material.

Any refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.  The original shipping and handling charges are not refundable. Upon receipt of the waves a credit will be issued to your account minus return shipping. Returns must be pre-authorized.

Email customerservice@urbanpethaus.com and we will help with your questions.

Shipping Policy

We use FedEx Ground with 3-5 day delivery. We don't expedite orders. Shipping furniture is expensive and Ground delivery is the best value. INTERNATIONAL BUYERS PLEASE NOTE: Buyers are responsible for duty, brokerage fees, and custom clearance charges on all exported shipments. Buyer's credit card will be charged for all related expenses including return shipping on unclaimed purchases. Buyers waive right on claims against Urban Pet Haus caused by damage in shipping.

Privacy Policy

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer at site registrations.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website. We do not share information with 3rd parties.

Security

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.