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Return Policy

Please inspect your Urban Pet Haus items BEFORE letting your pets get at them. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 Days. Please note that used items are not returnable for sanitary reasons. Any refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Returns must be pre-authorized. Email customerservice@urbanpethaus.com and we will help with your questions.

If your product is unused please return in the original shipping carton, wave carton as well as all additional internal packing material.

A pre-paid FedEx shipping label will be sent to you via email for drop it off at a FedEx location. Upon receipt of the product a refund will be issued minus return shipping.